Mindful communication

Mindful communication according to the book is "as mental and relational activity that is both purposeful and strategic". This form of communication takes conversation from a script to a communication where both people are invested. Mindful communication is also an important element of authenticism. To be authentic we must use our minds to communicate.

There have been many times when a customer service representative has gone through the motions. As a customer in this type of situation I can see that the employee is beign inauthentic. The "thank you for shopping" is an example of mindless communication. As a customer I apprecuiate the employee who uses mindful communoication and addresses my specific needs rather tham using a predetermined set of answers and communciation interaction. Minful communoication allows the people to be engaged and feel that th eprson with whom they are talking are actually viewing them as an individual.

Secrecy and Privacy

According to our text, up to 65% of management monitors employee behavior by using software to block connections. Also other monitoring behavior is used by management such as monitoring email, mail, and personal internet use. These forms of monitoring may have both positive and negative effects on organizational effectiveness.

As an employee I would feel that things like monitoring email and internet use are a violation of privacy if it were not made clear by the employer that this was done. I think it is important for employers to inform their employees of the action they take that may violate privacy. This way an employee knows right from the beginning and it allows them to form trust with their employer. I think informing employees shows that the company has a policy of not doing personal things at or during work and that employees are given the accountability of being monitored. This also allows the organization to reward good behavior and also figure out who is not on task.